Privacy Policy
Last Updated: 18 March, 2026
1. Introduction
At Grid.Pe, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app and services. By accessing or using Grid.Pe, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
a. Personal Information
Name, mobile number, date of birth
KYC documents (e.g. PAN, Aadhaar, Voter ID)
Address details for cash pickup and delivery
b. Payment Information
Bank account details
UPI IDs
Linked debit/credit card information (masked and tokenized)
c. Usage & Device Data
App activity (transactions, referrals, usage patterns)
Device information (OS, device model, app version)
Approximate location data (for pickup and delivery coordination)
3. How We Use Your Data
We use your information to:
Verify your identity and comply with KYC and regulatory requirements
Process transactions, pickups, and deliveries
Provide customer support and communicate updates
Improve platform performance and user experience
Detect, prevent, and investigate fraud or unauthorized activities
4. Data Storage & Security
Your data is stored securely using trusted infrastructure providers. We implement industry-standard safeguards to protect your information.
Encryption of data in transit and at rest
Secure servers and controlled access systems
No storage of sensitive card details such as CVV
While we take strong measures to protect your data, no system is completely secure.
5. Sharing of Information
We do not sell your personal data. We may share your data only with:
Authorized payment processors and banking partners
KYC verification and compliance service providers
Technology and infrastructure partners (for hosting, analytics, and support)
Law enforcement or regulatory authorities when required by law
6. Your Rights
You have the right to:
Access and review your personal data
Update or correct your information
Request deletion of your account
Withdraw consent for marketing communications
To exercise your rights, contact us at gridpe.app@gmail.com.
7. Data Retention
We retain your data only as long as necessary to fulfill operational and legal requirements. Certain financial and transaction data may be retained longer in accordance with applicable regulations and RBI guidelines.
8. Children’s Privacy
Grid.Pe is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via the app or email.
10. Contact & Grievance
If you have any questions or concerns regarding this Privacy Policy, you may contact us at: 📧 gridpe.app@gmail.com